Frequently Asked Questions
Everything you need to know about shopping for your home at Leader Online.
What is the typical delivery timeframe for furniture items?
Standard delivery for in-stock items typically takes 5-10 business days. For larger furniture pieces requiring specialized white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor and furnishings?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer assembly services for large furniture?
Yes, we offer professional assembly services for an additional fee. You can select the 'Expert Assembly' option at checkout, and our team will build and position your furniture in the room of your choice.
What payment methods do you accept?
Leader Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. You can also track your shipment directly through your account dashboard on our website.
Are your products covered by a warranty?
Most of our furniture collections come with a standard 1-year manufacturer warranty covering structural defects. Extended protection plans are available for purchase to cover accidental stains or damage.